Orders placed before 2pm (Monday to Friday) will normally be despatched the same day. Any orders placed after 2pm will be despatched the next working day. We cannot guarantee delivery timings so please call or email us if you have specific timing requests and we will do our best to assist.
You may return unopened items within 30 days of delivery for a full refund. You will be responsible for the cost of the shipping costs unless the return is a result of our error (you received an incorrect or defective item). When returning a product you believe is faulty/ defective please contact us before returning the products so we can advise on shipping method. We will refund shipping cost once the product has been investigated and confirmed faulty/ defective.
When returning a product please ensure proof of sending is aquired (this can be provided on request when sending with a Post Office). The address for returns is Beauty Without Cruelty, Unit 10 Gamma Terrace, West Road, Ipswich, Suffolk, IP3 9SX
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).